Frequently Asked Questions

Do you have a question for us? Here are answers to our most frequently asked questions. Of course, if you can't find the answer you're looking for, you can give us a call or drop us an email, or Ask Us.

If your question pertains to stone care, have you checked out our Stone Care Tips or downloaded our free Stone Care Guide?

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Stone Care & Maintenance

Why won't the water spots on my marble or travertine clean up?

These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone.
To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched. If the etch mark is minor (i.e. you can see it, but can't really feel it with your finger) and the area is small, we recommend that you first try using a marble polishing compound that can be found in our on-line store. If the etching is more severe, you will need to have it professionally serviced. If this is the case, call us.

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